RAYA CUSTOMER EXPERIENCE ESTABLISHES
A NEW COMPANY IN THE U.S.
AS PART OF ITS EXPANSION STRATEGY
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RAYA CUSTOMER EXPERIENCE (RCX)
ACQUIRES GULF CX
AS PART OF ITS EXPANSION STRATEGY
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RAYA CX IS AMONG THE TOP 100 OUTSOURCING COMPANIES AROUND THE WORLD
WE BUILD UNFAILING BRAND LOYALTY
TO OUR BUSINESS PARTNERS
FIRST-CLASS CX DOMAIN EXPERTISE
RAYA CX IS AMONG THE TOP 100 OUTSOURCING COMPANIES AROUND THE WORLD
WE UNLEASH THE POWER OF YOUR
CX DIGITAL CAPABILITIES
FIRST-CLASS CX DOMAIN EXPERTISE
RAYA CX IS AMONG THE TOP 100 OUTSOURCING COMPANIES AROUND THE WORLD
WE PROVIDE CX MANAGEMENT SOLUTIONS
TO IMPROVE BRAND LOYALTY
FIRST-CLASS CX DOMAIN EXPERTISE
What We Do?
Providing outsourced customer and technical support in 25+ languages. Award-winning services from 10 advanced locations, across 3 continents.
CX MANAGEMENT
SOLUTIONS
DIGITAL
SOLUTIONS
CALL CENTER
SEAT LEASING
HUMAN RESOURCES
OUTSOURCING
RAYA CX
DOMAIN EXPERTISE
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle East, and Africa in 25 different languages.
16
MILLION TRANSACTIONS / MONTH
9000
SEAT CAPACITY
20
YEARS OF EXPERIENCE IN EMEA
25
LANGUAGES
13
DELIVERY SITES
U.S.A.
(Delaware, USA)
GULF
(UAE, KSA, & Bahrain)
Europe
(Warsaw, Poland)
Africa
(Cairo & Hurghada, Egypt)
WE’RE NOT JUST A CONTACT CENTER
WE PROVIDE CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS
TO IMPROVE BRAND LOYALTY
Our Latest Posts
Stay fresh with the latest RAYA news, updates on the CX services and technologies space, and more.
16
Sep
Raya CX Recognized by Everest Group as an Aspirant in CXM in EMEA
Raya Customer Experience secured a position in Everest Group’s 2021 Customer Experience Management (CXM) PEAK Matrix® Assessment. Gai...
14
Sep
Ahmed Refky Discusses CX Post Pandemic Future at the Voice Tech Summit
Ahmed Refky, CEO at Raya CX had a talk with Ravi Saraogi, Co-founder and President (APAC), Uniphore at the Voice Tech Summit Middle E...
06
Sep
Raya CX Appoints Chief Revenue Officer
With its most recent acquisition and expansion to North America, Raya CX appoints Sam Hanna as Chief Revenue Officer
“Raya CX has...
30
Aug
Raya FutureTECH Becomes a World-Renowned GAN Launch Accelerator
(Cairo – August 30th 2021) Global Accelerators Network (GAN) announced that Raya CX’ FutureTECH accelerator has joined its world’s mo...
Handcrafted With Integrity
What They Say About Us
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”
RAYACX
AWARDS & RECOGNITIONS
