RAYA CX IS AMONG THE TOP 100 OUTSOURCING COMPANIES AROUND THE WORLD
WE PROVIDE CX MANAGEMENT SOLUTIONS
TO IMPROVE BRAND LOYALTY
FIRST-CLASS CX DOMAIN EXPERTISE
RAYA CX IS AMONG THE TOP 100 OUTSOURCING COMPANIES AROUND THE WORLD
WE BUILD UNFAILING BRAND LOYALTY
TO OUR BUSINESS PARTNERS
FIRST-CLASS CX DOMAIN EXPERTISE
RAYA CX IS AMONG THE TOP 100 OUTSOURCING COMPANIES AROUND THE WORLD
WE UNLEASH THE POWER OF YOUR
CX DIGITAL CAPABILITIES
FIRST-CLASS CX DOMAIN EXPERTISE
RAYA CUSTOMER EXPERIENCE (RCX)
ACQUIRES GULF CX
AS PART OF ITS EXPANSION STRATEGY
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What We Do?
Providing outsourced customer and technical support in 25+ languages. Award-winning services from 10 advanced locations, across 3 continents.
CX MANAGEMENT
SOLUTIONS
DIGITAL
SOLUTIONS
CALL CENTER
SEAT LEASING
HUMAN RESOURCES
OUTSOURCING
RAYA CX
DOMAIN EXPERTISE
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle East, and Africa in 25 different languages.
16
MILLION TRANSACTIONS / MONTH
9000
SEAT CAPACITY
20
YEARS OF EXPERIENCE IN EMEA
25
LANGUAGES
13
DELIVERY SITES
U.S.A.
(Delaware, USA)
GULF
(UAE, KSA, & Bahrain)
Europe
(Warsaw, Poland)
Africa
(Cairo & Hurghada, Egypt)
WE’RE NOT JUST A CONTACT CENTER
WE PROVIDE CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS
TO IMPROVE BRAND LOYALTY
Our Latest Posts
Stay fresh with the latest RAYA news, updates on the CX services and technologies space, and more.
12
Oct
Meet the Different Chatbots Transforming the Fintech and Banking Industry
Research has shown that the banking sector is most suited to an immediate rollout of chatbots compared to other industries due to more ...
03
Oct
RAYA CXers Dazzle at the 16th Annual 2021 Contact Center World Awards
RCX is proud to announce that the RAYA CXers shined at the Contact Center World (CCW) 16th Annual EMEA awards on September 30th. Two ...
16
Sep
Raya CX Recognized by Everest Group as an Aspirant in CXM in EMEA
Raya Customer Experience secured a position in Everest Group’s 2021 Customer Experience Management (CXM) PEAK Matrix® Assessment. Gai...
14
Sep
Ahmed Refky Discusses CX Post Pandemic Future at the Voice Tech Summit
Ahmed Refky, CEO at Raya CX had a talk with Ravi Saraogi, Co-founder and President (APAC), Uniphore at the Voice Tech Summit Middle E...
Handcrafted With Integrity
What They Say About Us
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”
RAYACX
AWARDS & RECOGNITIONS
