“Raya CX is an aspirant in the EMEA CXM PEAK Matrix® assessment and is also recognized as being unique in their offerings because of their strength in Egypt. It has recently expanded its presence to the UAE and invested in digital technologies such as RPA, advanced analytics, and chatbots as well as building its CX advisory services, which will leave them well-positioned to serve clients looking for an end-to-end CX solution.”

“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”

“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”

“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”