RAYA CUSTOMER EXPERIENCE (RCX)
ACQUIRES GULF CX
READ MOREAS PART OF ITS EXPANSION STRATEGY
RAYA CX IS AMONG THE TOP 100 OUTSOURCING COMPANIES AROUND THE WORLD
WE BUILD UNFAILING BRAND LOYALTY
TO OUR BUSINESS PARTNERS
FIRST-CLASS CX DOMAIN EXPERTISE
RAYA CX IS AMONG THE TOP 100 OUTSOURCING COMPANIES AROUND THE WORLD
WE UNLEASH THE POWER OF YOUR
CX DIGITAL CAPABILITIES
FIRST-CLASS CX DOMAIN EXPERTISE
RAYA CX IS AMONG THE TOP 100 OUTSOURCING COMPANIES AROUND THE WORLD
WE PROVIDE CX MANAGEMENT SOLUTIONS
TO IMPROVE BRAND LOYALTY
FIRST-CLASS CX DOMAIN EXPERTISE
What We Do?
Providing outsourced customer and technical support in 25+ languages. Award-winning services from 10 advanced locations, across 3 continents.
CX MANAGEMENT
SOLUTIONS
DIGITAL
SOLUTIONS
CALL CENTER
SEAT LEASING
HUMAN RESOURCES
OUTSOURCING
RAYA CX
DOMAIN EXPERTISE
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle East, and Africa in 25 different languages.
16
MILLION TRANSACTIONS / MONTH
8500
SEAT CAPACITY
20
YEARS OF EXPERIENCE IN EMEA
25
LANGUAGES
10
DELIVERY SITES
(UAE, KSA, & Bahrain)
Europe
(Warsaw, Poland)
GULF
Africa
(Cairo & Hurghada, Egypt)
WE’RE NOT JUST A CONTACT CENTER
WE PROVIDE CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS
TO IMPROVE BRAND LOYALTY
Our Latest Posts
Stay fresh with the latest RAYA news, updates on the CX services and technologies space, and more.
12
Jul
RAYA Customer Experience Launches its Market Expansion Strategy by Acquiring Gulf CX
As the world marches rapidly towards digitization, RAYA Customer Experience (RAYA CX) not only copes with the ongoing trends, but man...
05
Jul
Refky Discusses RAYA CX’s Digital Transformation Leap with ICT Business
As RAYA Customer Experience (RAYA CX), one of RAYA Holding subsidiaries, has acclaimed both domestic and international leadership in ...
30
Jun
Revamping CX for a Renowned Automaker
Low C-SAT scores, plus high Average Response Time and Turn-Around Time (TAT) were hurting a renowned automaker's CX before approaching ...
28
Jun
RAYA CX Celebrates “Empower Your Future” Graduate Students
On June 27th, 2021, Ahmed Refky, RAYA CX's CEO, celebrated the graduation of the "Empower Your Future" program students through a vir...
Handcrafted With Integrity
What They Say About Us
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”
RAYACX
AWARDS & RECOGNITIONS
