CASE STUDIES

Revamping CX for a Renowned Automaker

Low C-SAT scores, plus high Average Response Time and Turn-Around Time (TAT) were hurting a renowned automaker’s CX before approaching RAYA Customer Experience (RAYA CX) for support.

The client’s objectives were to continue boosting their growth rate, depending on a more customer-centric approach, create a more intuitive and friendly customer experience, establishing more insightful communication with their customer base.

RAYA CX embraced a 4-step approach to develop and implement a customized solution that dissects its operations. A thorough case study has been conducted to track the successful methods implemented to transform the client’s CX.

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