PRESS RELEASES

RAYA CXers Dazzle at the 16th Annual 2021 Contact Center World Awards

RCX is proud to announce that the RAYA CXers shined at the Contact Center World (CCW) 16th Annual EMEA awards on September 30th. Two of its star employees won big with Nessma Ali, Operational Manager winning the gold award for Best Contact Center Operational Manager, and Yasmine Sabbour, Quality Manager winning the silver award for Best Quality Auditor. Their wins are a reflection of their hard work, dedication, and perseverance in these difficult times.

RCX also won the coveted Dream Team Award. It was 1 of only 4 winners out of the hundreds of entries. The Dream Team Award is given to organizations that have 2 team member finalists and clearly invest in training, education, and career plans for their staff.

In addition, RCX was awarded in two corporate categories, which were Best in Customer Service and Best Home/Remote Agent Program, presented by Maggi Dewedar, Director of Support Functions.

Maggi Dewedar, Director of Support Functions said: “We’re delighted with the whole team. Every role has contributed to this achievement, and our efforts in this difficult year have been recognized through the CCW EMEA awards. This has been a positive reinforcement on our CX transformation journey.”

The Contact Center World Top Ranking Performers Awards is a global awards program devoted to the contact center and customer experience industry. Over 1,600 entries by organizations and individuals from 80+ nations, competing in 40+ award categories, were submitted in the competition this year.

Ahmed Refky, CEO of RCX said: “We are pleased with these notable awards granted by one of the main award programs in our industry. It is a great recognition that further motivates us to continue improving. As a BPO industry leader on a customer experience (CX) transformational journey, these CCW awards are a fruition of our efforts towards excellence and global expansion.”

This follows last month’s news of RCX being named an Aspirant in Everest Group’s 2021 EMEA Customer Experience Management (CXM) PEAK Matrix® Assessment. The PEAK Matrix assessment measures service and technology providers’ overall capabilities and the impact they create in the market. RCX had entered for the first time validating its growth in the EMEA region and globally.

About Raya CX

RAYA CX provides next-generation customer support on behalf of clients across many verticals. RAYA CX has been the customer experience partner and global services provider for Fortune 1000 companies in North America, Europe, the Middle East, and Africa since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation.

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