REAL PEOPLE
REAL SOLUTIONS

RAYA CX

DOMAIN EXPERTISE
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle East, and Africa in 15 different languages.
OUR LEADERSHIP

We provide many of today’s world-leading technology and consumer electronics brands with robust platforms to effectively interact with customers within a continuously dynamic environment.

We offer – through our support professionals – tailored end-to-end CRM solutions including multiple modules for inside sales, order management, customer care, and technical support to several Fortune 1,000 companies within the EMEA region, and beyond.
We keep up with the rapidly evolving customer expectations in digital-oriented industries, like Fintech, insurance, healthtech, via implementing CX best practices. Since the people element is at the heart of born-tech and digitally native companies, effective workforce planning with agility is intrinsic.
TRANSACTIONS-80x80
16
MILLION TRANSACTIONS / MONTH
ADVISORS-1-80x80
10000
SEAT CAPACITY
YEARS-EXPERIENCE-IN-EMEA-80x80
20
YEARS OF EXPERIENCE IN EMEA
LANGUAGES-80x80
15
LANGUAGES
DELIVERY-SITES-80x80
14
DELIVERY SITES

OUR HISTORY

RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management.

2001

RAYA Contact Center was established with an initial capacity of 200 seats.

2006

RAYA Contact Center acquired a 25% stake in the Call Center Company (“C3”), in order to benefit from C3’s international client base. The company moved its operations into a new building, increasing its total capacity to 800 seats.

2008

RAYA Contact Center increased its C3 stake to 85%. RAYA Contact Center launched a new 700 seats call center facility in the Abasseya district Increased its ownership in C3 to 100%.

2009

Established strategic alliances with international Tier 1 service providers from India & the US.

2010

Launched a new building in Maadi Park with a total potential capacity of 750 seats.

2012

Acquisition of a major regional key account in the ME telecom sector.

2013

Expanded into a new building in Maadi Park with an additional capacity of 800 seats.

2015

Launched its 1st regional onshore delivery center in “Dubai Outsource City” in the GCC. RAYA Contact Center was listed on the Egyptian Stock Exchange market.

2016

Launched its 1st European onshore delivery center in Warsaw, Poland. Signed strategic partnership agreement with a major European airlines carrier.

2018

The IPO of RAYA Contact Center doubled Dubai's operations and capacities to reach 300 seats. It opened a new 450-seat facility in west Cairo’s Palm Strip, a hip suburban community mall. Expanded its capacities in Egypt, by adding more than 1,000 additional seats.

2019

RAYA Contact Center announces incorporating a new mega facility in west Cairo’s Smart Village business park with a total potential capacity of 1500+ seats.

2020

RCC rebranded to RAYA Customer Experience following an expansion of their digital suite of services. RAYA Customer Experience won the Top 100 Companies award in Egypt.

2021

RAYA CC to RAYA CX grand transformation

RAYA CX won two GCXA ‘21 Awards for its CX excellence.

RAYA CX is listed among the Top 100 Global Outsourcing Companies.

RAYA CX acquired Gulf CX

RAYA CX Establishes a New Company in the U.S.

WE’RE NOT JUST A CONTACT CENTER
WE PROVIDE CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS
TO IMPROVE BRAND LOYALTY

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What They Say About Us

David Rickard

“RAYA CX has expanded its presence to the GCC and invested in digital technologies as well as building its CX advisory services, which will leave them well-positioned to serve clients looking for an end-to-end CX solution.”

David Rickard Vice President, Everest Group
Ryan-Strategic-testimonials

“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”

Peter Ryan Ryan strategic advisory
IAOP-Logo-Only_HIRES

“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”

IAOP
GCXA21-logo

“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”

GCXA21 Judges