CUSTOMER-CENTRIC.
RESULTS-DRIVEN.
PEOPLE-EMPOWERED.
That’s how we help companies grow limitlessly!
WHO WE ARE
RAYA CX is a global award-winning BPO business process outsourcing and CX provider of over 20 years.
By creating the perfect balance between human talent and advanced technology, we are committed to creating seamless customer experiences and helping your business grow.

OUR STORY

In 2001, it all started as Raya Contact Center and became a leading outsourcing provider in the region. With expansions in the Gulf and entering new markets in Europe and North America, RAYA CX has cemented itself as a partner of choice for Fortune 500 companies. Additionally in 2020, the company underwent a digital transformation that expanded the company's digital suite of services as well as propelled the company to become RAYA Customer Experience, a trusted CX global partner.

CUSTOMER-CENTRIC

We put our customers first by being data-driven and creating a customer-focused culture with clients who’ve been with us for more than 15 years. Serving them from 14 advanced sites across 4 continents and 8 cities.
About Raya CX for BPO
16
MILLION TRANSACTIONS / MONTH
About Raya CX for BPO business process outsourcing industry
10000
SEAT CAPACITY
About Raya CX for BPO business process outsourcing industry
22
YEARS OF EXPERIENCE IN EMEA
About Raya CX for BPO business process outsourcing industry
15
LANGUAGES
About Raya CX for BPO business process outsourcing industry
14
DELIVERY SITES

AWARD-WINNING AND GLOBALLY RECOGNIZED

We’ve been named the best of the best and awarded for our exceptional quality, digital capabilities as well as people empowerment! From being named in Everest Group’s EMEA CXM PEAK Matrix, to being listed in IAOP’s Global 100 outsourcing companies. We’re topping charts and positioned as a global leader.
PEOPLE EMPOWERED
We are one CEL!
Inspired by the unit of life, a cell reflects the unity we share as a company! CEL at RAYA CX stands for (Celebrate, Engage, and Learn). This aligns with our strategy of uniting all team members through collaboration, growth, and inclusivity.

We’re a top employer and believe our people are our biggest asset! We invest in our people because when they thrive, our clients do too!

Raya CX for BPO had Awarded Top Employer NCF
VALUES AND CULTURE
Our values and customer-focus culture make up who we are and connect our global teams as one! It’s why we and you grow together!
Raya CX's Core Values in Fostering Collaboration and Excellence

TEAM
WORK

Raya CX's Core Values

RESPECT
FOR PEOPLE

Raya CX's Core Values

PURSUING
EXCELLENCE

Raya CX's Core Values

CUSTOMER
FOCUS

WE’VE BEEN COPC-CERTIFIED FOR 16 YEARS IN A ROW!

Raya CX's Have Been COPC Certified for 16 Years in a Row

Hear it from our clients themselves