REAL PEOPLE
REAL SOLUTIONS

RAYA CX
DOMAIN EXPERTISE
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle East, and Africa in 25 different languages.

We provide many of today’s world-leading technology and consumer electronics brands with robust platforms to effectively interact with customers within a continuously dynamic environment.

We offer – through our support professionals – tailored end-to-end CRM solutions including multiple modules for inside sales, order management, customer care, and technical support to several Fortune 1,000 companies within the EMEA region, and beyond.
We keep up with the rapidly evolving customer expectations in digital-oriented industries, like Fintech, insurance, healthtech, via implementing CX best practices. Since the people element is at the heart of born-tech and digitally native companies, effective workforce planning with agility is intrinsic.
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16 MILLION TRANSACTIONS / MONTH
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9000 SEAT CAPACITY
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20 YEARS OF EXPERIENCE IN EMEA
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25 LANGUAGES
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13 DELIVERY SITES
“Nothing compares to the feeling of having the ability to make a difference.”
Ahmed Refky – Chief Executive Officer

OUR HISTORY

RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management.

WE’RE NOT JUST A CONTACT CENTER
WE PROVIDE CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS
TO IMPROVE BRAND LOYALTY

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