RCX RESOURCES | RAYA Customer Experience

14 Jun

7 HABITS OF CUSTOMER-OBSESSED COMPANIES

June 14, 2021
By rayacxadmin
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According to the 2021 Forrester's Customer Index, CX Leaders gained 43% in performance compared to CX laggards, who saw a 33.9% decre...

30 May

NEWS

RAYA’S GRAND TRANSFORMATION TOWARDS CX EXCELLENCE

May 31, 2021
By rayacxadmin
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Throughout the journey of exerting every effort in establishing itself as a global CX leader, the company is proud to finally announc...

27 May

NEWS

RAYA CX IS A CONTACT CENTER WORLD AWARDS 2021 FINALIST

May 27, 2021
By rayacxadmin
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Earlier this year, RAYA has announced participating in the world's largest contact center association 'Contact Center World' 2021 16t...

23 May

NEWS

GULF-BASED COMPANY ACCEPTS RAYA CONTACT CENTER’S BINDING OFFER OF ACQUISITION

May 23, 2021
By rayacxadmin
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RAYA Contact Center had previously disclosed submitting a binding offer to acquire a majority stake of a Gulf-based Business Process ...

20 May

CASE STUDIES

Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance

May 21, 2021
By rayacxadmin
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The client is one of the largest Egyptian online malls with more than 70k produc...

20 May

PRESS RELEASES

RCC Wins the Title of “Ambassador of Hope” on Zayed Humanitarian Day for Supporting Children with Autism in Developing Countries

May 21, 2021
By rayacxadmin
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Celebrating Raya’s development role and activities within its framework of social responsibility, and affirming Ra...

31 Mar

NEWS

Outstanding Seat Rental Solutions by RAYA Contact Center

May 21, 2021
By rayacxadmin
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Throughout the past couple of years, Egypt has proved its outsourcing leadership ahead of many competitive countries. Countries like In...

25 Mar

CASE STUDIES

Banking Root Analysis to Uplift Low C-SAT in 4 Months

May 21, 2021
By rayacxadmin
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One of Egypt’s largest banks in terms of assets, deposits, loans, and employees, was beaten by low C-SAT results due to high AHT. RAYA ...

16 Mar

PRESS RELEASES

RAYA Contact Center is among The Top 100 Outsourcing Companies around The World

May 21, 2021
By rayacxadmin
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RAYA Contact Center is among The Top 100 Outsourcing Companies around The World Consistent with its strategic vision that ai...

01 Mar

PRESS RELEASES

RAYA Contact Center Named to the Top 100 Companies in Egypt

May 21, 2021
By rayacxadmin
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The Top 100 Companies in Egypt recognized among the most contributing companies to the Egyptian economyUnder the patronage of Prime Min...