BLOGS, CASE STUDIES

RAYA CX Chatbot Ray in the IAOP Spotlight

We’re proud to have our very own chatbot Ray featured in the member spotlight by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocate for the outsourcing profession based in the US.

Ray has been put in the limelight for his contribution to a 22% increase in our leads! More importantly, 92% of users found him helpful. When creating Ray, we wanted a #chatbot to help our website visitors get quick answers to their frequent inquiries and have a seamless journey. Moreover, have an additional channel that generates leads.

By adding Ray to our website, we’ve been able to categorize inquiries, create an additional communication channel with customers and job seekers as well as ensure a positive customer experience!

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Chatbots have become an inevitable part of a customer’s journey, especially for born-digital companies as more people expect high responsiveness, more personalization, and customization. The money, time, and effort your customer support and operations team will save is significant. As well as the business opportunities it can generate are vital for company growth. So, placing chatbots and AI in your strategy will be crucial for your business to survive in this fast-paced and ever-changing world.

Read our case study below to learn more about Ray and the benefits you can reap if you employ a chatbot of your own.

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