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MEDIA &
COMMUNICATION
The Media & Communication industries have become very competitive with greater penetration of new services, availability of inexpensive and feature-rich devices, consumer education, digital platforms, and value-added services. Today’s consumers and enterprises are selecting their operators based on the quality of their Customer Experience (CX), as it has grown to be a new success differentiator.
To deliver high-quality service, an integrated unified, and unique Customer Experience (CX) across all customer touchpoints is required. We make use of your business insights from your customer interactions and identify particular customer behavior patterns to customize products’ and services’ offerings per the continually changing customers’ needs.
Our philosophy is to go beyond customer satisfaction and facilitate deeper customer–brand relationships by managing a series of interactions across multiple channels to strengthen the brand image of our partners. We support all forms of direct and indirect interactions for the Media & Communication sector, external and internal to the business, involving all communication channels.
We offer end-to-end capabilities that cover various sub-processes of the Media & Communication customer interaction value chain. Some of the services we provide within the Media & Communications Industry are:
A LOOK AT OUR SOLUTIONS
RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.
FEATURED RESOURCES
Raya Customer Experience Announces Appointment of Alaa ElKhishen as Chief Executive Officer
RAYA CX Achieves Impressive FY 2023 Earnings: Revenue Soars by 60% YoY
David Rickard on AI in Europe on Unforgettable CX Journeys
What Experts Say About Us
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“A good strategy is to put your employees first and provide better support and services to your clients. The product offers an easy way to find and execute tasks and automate repetitive tasks—a great tool, for pushing announcements and notifications to the employees.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”
