The Media & Communication industries have become very competitive with greater penetration of new services, availability of inexpensive and feature-rich devices, consumer education, digital platforms, and value-added services. Today’s consumers and enterprises are selecting their operators based on the quality of their Customer Experience (CX), as it has grown to be a new success differentiator.
To deliver high-quality service, an integrated unified, and unique Customer Experience (CX) across all customer touchpoints is required. We make use of your business insights from your customer interactions and identify particular customer behavior patterns to customize products’ and services’ offerings per the continually changing customers’ needs.
Our philosophy is to go beyond customer satisfaction and facilitate deeper customer–brand relationships by managing a series of interactions across multiple channels to strengthen the brand image of our partners. We support all forms of direct and indirect interactions for the Media & Communication sector, external and internal to the business, involving all communication channels.
We offer end-to-end capabilities that cover various sub-processes of the Media & Communication customer interaction value chain. Some of the services we provide within the Media & Communications Industry are:
A LOOK AT OUR SOLUTIONS
RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.
What They Say About Us
“RAYA CX has expanded its presence to the GCC and invested in digital technologies as well as building its CX advisory services, which will leave them well-positioned to serve clients looking for an end-to-end CX solution.”
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”