IMPROVE YOUR DIGITAL CUSTOMER EXPERIENCE EVERYWHERE!
By combining our core capabilities and the industry-leading digital CX tools, we offer future-proof customer-centric services.
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SMART EXPERIENCES FOR YOUR CUSTOMERS AND YOUR BUSINESS

Build your cross-channel customer journeys to drive better business outcomes
Raya CX for Robotic Process Automation RPA

ROBOTIC PROCESS
AUTOMATION (RPA)

RPA utilizes bots to automate routine tasks within software applications normally performed by the company’s employees. These products are used to save time and eliminate the need for human employees to conduct time-consuming, repetitive, and tedious tasks.
RPAs are most commonly used in finance, operations, sales, and supply chain departments.
Raya CX for Data Analytics

DATA
ANALYTICS

It is a process of inspecting, cleansing, transforming, and modeling data to discover useful information, conclusions, and support decision-making.

  • Integrated Quality Assurance
  • Deep Analytics
  • CX Insights (NPS, FCR, CES)

Digital Customer Experience CX, AI, RPA, and Omnichannel Solutions

OMNICHANNEL

Top-quality customer service means providing help around the clock through numerous contact points. That’s why we have developed the following specialist Omnichannel mediums:

  • Voice
  • Email & SMS
  • Live Chat
  • Social Media
  • Knowledgebase

Raya CX for AI Chatbots

AI CHATBOTS

Chatbots are quickly moving from the category of trendy, new customer service tools to the mainstream.
More and more customer service organizations are turning to the power of chatbots to provide efficient streamlined service to their customers.

INTEGRATE WITH EASE!

Whether it’s yours, ours, or a 3rd party – we use the best customer service tools on the market, analyze performance and offer actionable strategies and optimizations. With over 20 years of experience in building and integrating our services into multiple platforms, our solutions combine responsiveness with efficiency.

Best part? We offer you a flexible and agile customer experience platform.

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Raya CX for customer experience integrated with Five 9
Raya CX for customer experience integrated with Live Person
Raya CX for customer experience integrated with salesforce.
Raya CX for customer experience integrated with Microsoft Dynamics
Raya CX for customer experience integrated with Odoo
Raya CX for customer experience integrated with Freshdesk.
Raya CX for customer experience integrated with HubSpot
Raya CX for customer experience integrated with Kayako
Raya CX for customer experience integrated with Zendesk
Raya CX for customer experience integrated with OTRS
Raya CX for customer experience integrated with Ziwo
Raya CX for customer experience integrated with Kustomer
Raya CX for customer experience integrated with Kore.ai.
Raya CX for customer experience integrated with Amazon Web Services
Raya CX for customer experience integrated with inConcert
Raya CX for customer experience integrated with GENESYS
CLOUD PARTNER

Ziwo a leading cloud contact center software provider integrates with our omnichannel solution RCX Connect to offer our clients a seamless customer experience.

CLOUD CAPABILITIES
Cloud solutions help connect all your company’s channels in one place. We use the leading cloud-based CRM solutions to help us keep track of every customer interaction and provide a personalized experience for your customers.
CLOUD PARTNER
Raya CX for customer experience integrated with Five 9
RAYA CX is a certified implementation and gold Five9 partner in EMEA.
Five9 is an industry-leading provider of cloud contact center solutions, The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience.
Raya CX for customer experience integrated with Five 9
WE OFFER OUR PROPRIETARY CUSTOMER SERVICE PLATFORM
RCX Connect is PCI DSS compliant and has API third-party integrations with most CRM products.
Our goal is to maintain security, increase collaboration, and deliver timely business insights.
RAYA CX has developed a comprehensive suite of Customer Experience digital platforms that improve your customers’ brand loyalty.
SOCIAL MEDIA MANAGEMENT
With our social media moderation capabilities, ensure your customers are heard and provided an excellent experience across all your social media network pages. When you tap into our moderation capabilities, you’ll unlock a world of benefits.
Raya CX support your brand to build Robust CX

BUILD
ROBUST CX

Your brand can listen attentively to your customers on social media throughout all of your channels to craft the suitable CX journey they deserve.
Raya CX support you to build reputable brand.

BUILD A
REPUTABLE BRAND

Increase traffic and engagement through connecting with your audiences on a whole new level of trust and reliability.
Raya CX support you to create brand advocates.

CREATE
BRAND ADVOCATES

Build an emotional bond with your customers to turn them into your loyal brand advocates.
Raya CX support you to generate more leads.

MORE
LEADS

Effective leads are the ones that turn into profitable conversions and make your ROI shine.

CREATING CUSTOMER EXPERIENCES THAT BUILD LOYALTY AND TRUST

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