SMART EXPERIENCES FOR YOUR CUSTOMERS AND YOUR BUSINESS
Build your cross-channel customer journeys to drive better business outcomes
ROBOTIC PROCESS
AUTOMATION (RPA)
RPA utilizes bots to automate routine tasks within software applications normally performed by the company’s employees. These products are used to save time and eliminate the need for human employees to conduct time-consuming, repetitive, and tedious tasks.
RPAs are most commonly used in finance, operations, sales, and supply chain departments.
DATA
ANALYTICS
It is a process of inspecting, cleansing, transforming, and modeling data to discover useful information, conclusions, and support decision-making.
Integrated Quality Assurance
Deep Analytics
CX Insights (NPS, FCR, CES)
OMNICHANNEL
Top-quality customer service means providing help around the clock through numerous contact points. That’s why we have developed the following specialist Omnichannel mediums:
Voice
Email & SMS
Live Chat
Social Media
Knowledgebase
AI CHATBOTS
Chatbots are quickly moving from the category of trendy, new customer service tools to the mainstream.
More and more customer service organizations are turning to the power of chatbots to provide efficient streamlined service to their customers.
WE OFFER OUR PROPRIETARY CUSTOMER SERVICE PLATFORM
RCX Connect is PCI DSS compliant and has API third-party integrations with most CRM products.
Our goal is to maintain security, increase collaboration, and deliver timely business insights.
RAYA CX has developed a comprehensive suite of Customer Experience digital platforms that improve your customers’ brand loyalty.
SOCIAL MEDIA IMPACT
95% of people share their bad customer service experiences on social media.
Source: CustomerThermometer
CHOOSE RAYA CX TODAY TO LEVERAGE ITS VARIOUS DIGITAL SOLUTIONS
Boost the positive impact of your brand by ensuring a consistent, robust, and results-oriented strategy with RAYA CX’ social media management solutions.
BUILD
ROBUST CX
Your brand can listen attentively to your customers on social media throughout all of your channels to craft the suitable CX journey they deserve.
BUILD A
REPUTABLE BRAND
Increase traffic and engagement through connecting with your audiences on a whole new level of trust and reliability.
CREATE
BRAND ADVOCATES
Build an emotional bond with your customers to turn them into your loyal brand advocates.
MORE
LEADS
Effective leads are the ones that turn into profitable conversions and make your ROI shine.
RCX SOCIAL MEDIA
We unleash the power of your customers’ data with our RCX Social Media platform
ONE-STOP SOLUTION
Offering assessment, recruitment, tool setup, and training services.
AUTOMATED WORKFLOWS
That track customer interactions and ensure consistency through high-end technology, like chatbots, to provide state-of-the-art customer experiences.
SCALABLE
With seamless integration into an omnichannel strategy.
UNIVERSAL AND DIVERSIFIED TECH-SOLUTION
That can support various markets, languages, and the leading social media platforms worldwide.
EFFECTUAL
DASHBOARDS
Measuring KPIs to monitor and work on enhancing teams’ performance.
ONE SYSTEM
To interact with customers and clients
CREATING CUSTOMER EXPERIENCES THAT BUILD LOYALTY AND TRUST
