CASE STUDIES

Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemic in only 10 Months

The pandemic has had a monumental effect on people, businesses, and industries all over the world. The quick-service restaurant sector is no exception. With people’s fears over ordering takeout to an influx of orders in other markets and closures in some, it has had CXM managers on their feet. Working tirelessly to adapt and find better digital solutions. Throughout all those challenges and more we managed to create a unique success story for a leading American chain of quick-service restaurants in the UAE. 

In this RAYA CX case study, learn how we reduced employee attrition rates, uplifted the client’s CX in only 10 months, and gained client loyalty through expanded business opportunities.  

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