21 Jun NEWS, PRESS RELEASES Business Monthly Prides RAYA CX on Its Transformation July 11, 2021 By RAYA CX In June 2021, The Business Monthly of The Journal of the American Chamber of Commerce in Egypt has published RAYA’s grand transformat...Continue reading
20 Jun NEWS RAYA CX GETS CERTIFIED BY COPC FOR THE 14TH YEAR IN A ROW June 20, 2021 By RAYA CX For the 14th year in a row, RAYA Customer Experience (RAYA CX) gets certified by COPC on its most recent version 6.2, the most presti...Continue reading
14 Jun NEWS 7 HABITS OF CUSTOMER-OBSESSED COMPANIES June 14, 2021 By RAYA CX According to the 2021 Forrester's Customer Index, CX Leaders gained 43% in performance compared to CX laggards, who saw a 33.9% decre...Continue reading
30 May NEWS RAYA’S GRAND TRANSFORMATION TOWARDS CX EXCELLENCE March 3, 2022 By RAYA CX Throughout the journey of exerting every effort in establishing itself as a global CX leader, the company is proud to finally announc...Continue reading
27 May NEWS RAYA CX IS A CONTACT CENTER WORLD AWARDS 2021 FINALIST May 27, 2021 By RAYA CX Earlier this year, RAYA has announced participating in the world's largest contact center association 'Contact Center World' 2021 16t...Continue reading
23 May NEWS GULF-BASED COMPANY ACCEPTS RAYA CONTACT CENTER’S BINDING OFFER OF ACQUISITION May 23, 2021 By RAYA CX RAYA Contact Center had previously disclosed submitting a binding offer to acquire a majority stake of a Gulf-based Business Process ...Continue reading
20 May CASE STUDIES Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance November 28, 2021 By RAYA CX The client is one of the largest Egyptian online malls with more than 70k produc...Continue reading
20 May PRESS RELEASES RCC Wins the Title of “Ambassador of Hope” on Zayed Humanitarian Day for Supporting Children with Autism in Developing Countries May 21, 2021 By RAYA CX Celebrating Raya’s development role and activities within its framework of social responsibility, and affirming Ra...Continue reading
20 Apr CASE STUDIES Using Call Driver Analytics to Improve Customer Care November 28, 2021 By RAYA CX Team Business Area Name: Customer Care The Client: A Popular International Retail Chain For this case study, RAYA CX has received R...Continue reading
15 Apr NEWS The Egyptian Minister of Youth and Sports Inspects RAYA Contact Center May 25, 2022 By RAYA CX Dr. Ashraf Sobhy, Minister of Youth and Sports, inspected on Wednesday 14 April City Club’s customer service center at RAYA Contact C...Continue reading