RCX RESOURCES | Page 6 of 8

21 Jun

Business Monthly Prides RAYA CX on Its Transformation

July 11, 2021
By RAYA CX

In June 2021, The Business Monthly of The Journal of the American Chamber of Commerce in Egypt has published RAYA’s grand transformat...

20 Jun

NEWS

RAYA CX GETS CERTIFIED BY COPC FOR THE 14TH YEAR IN A ROW

June 20, 2021
By RAYA CX

For the 14th year in a row, RAYA Customer Experience (RAYA CX) gets certified by COPC on its most recent version 6.2, the most presti...

14 Jun

NEWS

7 HABITS OF CUSTOMER-OBSESSED COMPANIES

June 14, 2021
By RAYA CX

According to the 2021 Forrester's Customer Index, CX Leaders gained 43% in performance compared to CX laggards, who saw a 33.9% decre...

30 May

NEWS

RAYA’S GRAND TRANSFORMATION TOWARDS CX EXCELLENCE

March 3, 2022
By RAYA CX

Throughout the journey of exerting every effort in establishing itself as a global CX leader, the company is proud to finally announc...

27 May

NEWS

RAYA CX IS A CONTACT CENTER WORLD AWARDS 2021 FINALIST

May 27, 2021
By RAYA CX

Earlier this year, RAYA has announced participating in the world's largest contact center association 'Contact Center World' 2021 16t...

23 May

NEWS

GULF-BASED COMPANY ACCEPTS RAYA CONTACT CENTER’S BINDING OFFER OF ACQUISITION

May 23, 2021
By RAYA CX

RAYA Contact Center had previously disclosed submitting a binding offer to acquire a majority stake of a Gulf-based Business Process ...

20 May

CASE STUDIES

Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance

November 28, 2021
By RAYA CX

The client is one of the largest Egyptian online malls with more than 70k produc...

20 May

PRESS RELEASES

RCC Wins the Title of “Ambassador of Hope” on Zayed Humanitarian Day for Supporting Children with Autism in Developing Countries

May 21, 2021
By RAYA CX

Celebrating Raya’s development role and activities within its framework of social responsibility, and affirming Ra...

20 Apr

CASE STUDIES

Using Call Driver Analytics to Improve Customer Care

November 28, 2021
By RAYA CX

Team Business Area Name: Customer Care The Client: A Popular International Retail Chain For this case study, RAYA CX has received R...

15 Apr

NEWS

The Egyptian Minister of Youth and Sports Inspects RAYA Contact Center

May 25, 2022
By RAYA CX

Dr. Ashraf Sobhy, Minister of Youth and Sports, inspected on Wednesday 14 April City Club’s customer service center at RAYA Contact C...