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RCX RESOURCES

21 Jun
NEWS, PRESS RELEASES

Business Monthly Prides RAYA CX on Its Transformation

  • July 11, 2021
  • By author-avatar RAYA CX
In June 2021, The Business Monthly of The Journal of the American Chamber of Commerce in Egypt has published RAYA’s grand transformat...

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20 Jun
NEWS

RAYA CX GETS CERTIFIED BY COPC FOR THE 14TH YEAR IN A ROW

  • June 20, 2021
  • By author-avatar RAYA CX
For the 14th year in a row, RAYA Customer Experience (RAYA CX) gets certified by COPC on its most recent version 6.2, the most presti...

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14 Jun
NEWS

7 HABITS OF CUSTOMER-OBSESSED COMPANIES

  • June 14, 2021
  • By author-avatar RAYA CX
According to the 2021 Forrester's Customer Index, CX Leaders gained 43% in performance compared to CX laggards, who saw a 33.9% decre...

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30 May
NEWS

RAYA’S GRAND TRANSFORMATION TOWARDS CX EXCELLENCE

  • March 3, 2022
  • By author-avatar RAYA CX
Throughout the journey of exerting every effort in establishing itself as a global CX leader, the company is proud to finally announc...

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27 May
NEWS

RAYA CX IS A CONTACT CENTER WORLD AWARDS 2021 FINALIST

  • May 27, 2021
  • By author-avatar RAYA CX
Earlier this year, RAYA has announced participating in the world's largest contact center association 'Contact Center World' 2021 16t...

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23 May
NEWS

GULF-BASED COMPANY ACCEPTS RAYA CONTACT CENTER’S BINDING OFFER OF ACQUISITION

  • May 23, 2021
  • By author-avatar RAYA CX
RAYA Contact Center had previously disclosed submitting a binding offer to acquire a majority stake of a Gulf-based Business Process ...

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20 May
CASE STUDIES

Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance

  • November 28, 2021
  • By author-avatar RAYA CX
The client is one of the largest Egyptian online malls with more than 70k produc...

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20 May
PRESS RELEASES

RCC Wins the Title of “Ambassador of Hope” on Zayed Humanitarian Day for Supporting Children with Autism in Developing Countries

  • May 21, 2021
  • By author-avatar RAYA CX
Celebrating Raya’s development role and activities within its framework of social responsibility, and affirming Ra...

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20 Apr
CASE STUDIES

Using Call Driver Analytics to Improve Customer Care

  • November 28, 2021
  • By author-avatar RAYA CX
Team Business Area Name: Customer Care The Client: A Popular International Retail Chain For this case study, RAYA CX has received R...

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15 Apr
NEWS

The Egyptian Minister of Youth and Sports Inspects RAYA Contact Center

  • May 25, 2022
  • By author-avatar RAYA CX
Dr. Ashraf Sobhy, Minister of Youth and Sports, inspected on Wednesday 14 April City Club’s customer service center at RAYA Contact C...

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RAYA Customer Experience provides next-generation BPO and CX on behalf of clients across various verticals. Our end-to-end customer experience journey is supported by the latest technology and the most skilled and passionate people.

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  • EXPLORE RCX
    • ABOUT RCX
    • OUR LEADERSHIP
    • LOCATIONS & LANGUAGES
    • DIFFERENTIATORS
    • SOCIAL IMPACT
      • EMPOWER YOUR FUTURE PROGRAM
    • CORPORATE ACCELERATOR PROGRAM
  • WHAT WE DO
    • CONTACT CENTER & CXM SERVICES
    • DIGITAL CX
    • CALL CENTER LEASING
    • HR OUTSOURCING
  • YOUR INDUSTRY
    • BORN-DIGITAL
    • RETAIL & ECOMMERCE
    • AUTOMOTIVE
    • BANKING SERVICES
    • FMCG
    • GAMES
    • HEALTHCARE
    • TRAVEL & LEISURE
    • WHITE GOODS
    • MEDIA & COMMUNICATION
    • GOVERNMENT SERVICE
  • RCX RESOURCES
    • BLOGS
    • CASE STUDIES
    • WHITEPAPERS
    • PRESS RELEASES
    • INTERVIEWS
    • WEBINARS
    • NEWS
    • INFOGRAPHICS
    • RCX GUIDE
  • CAREERS
    • JOIN RAYA CX
  • GET IN TOUCH
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