RCX RESOURCES | Page 2 of 4 | RAYA Customer Experience

28 Jun

RAYA CX Celebrates “Empower Your Future” Graduate Students

June 28, 2021
By RAYA CX
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On June 27th, 2021, Ahmed Refky, RAYA CX's CEO, celebrated the graduation of the "Empower Your Future" program students through a vir...

21 Jun

NEWS, PRESS RELEASES

Business Monthly Prides RAYA CX on Its Transformation

July 11, 2021
By RAYA CX
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In June 2021, The Business Monthly of The Journal of the American Chamber of Commerce in Egypt has published RAYA’s grand transformat...

20 Jun

NEWS

RAYA CX GETS CERTIFIED BY COPC FOR THE 14TH YEAR IN A ROW

June 20, 2021
By RAYA CX
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For the 14th year in a row, RAYA Customer Experience (RAYA CX) gets certified by COPC on its most recent version 6.2, the most presti...

14 Jun

NEWS

7 HABITS OF CUSTOMER-OBSESSED COMPANIES

June 14, 2021
By RAYA CX
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According to the 2021 Forrester's Customer Index, CX Leaders gained 43% in performance compared to CX laggards, who saw a 33.9% decre...

30 May

NEWS

RAYA’S GRAND TRANSFORMATION TOWARDS CX EXCELLENCE

June 20, 2021
By RAYA CX
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Throughout the journey of exerting every effort in establishing itself as a global CX leader, the company is proud to finally announc...

27 May

NEWS

RAYA CX IS A CONTACT CENTER WORLD AWARDS 2021 FINALIST

May 27, 2021
By RAYA CX
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Earlier this year, RAYA has announced participating in the world's largest contact center association 'Contact Center World' 2021 16t...

23 May

NEWS

GULF-BASED COMPANY ACCEPTS RAYA CONTACT CENTER’S BINDING OFFER OF ACQUISITION

May 23, 2021
By RAYA CX
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RAYA Contact Center had previously disclosed submitting a binding offer to acquire a majority stake of a Gulf-based Business Process ...

20 May

CASE STUDIES

Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance

May 21, 2021
By RAYA CX
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The client is one of the largest Egyptian online malls with more than 70k produc...

20 May

PRESS RELEASES

RCC Wins the Title of “Ambassador of Hope” on Zayed Humanitarian Day for Supporting Children with Autism in Developing Countries

May 21, 2021
By RAYA CX
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Celebrating Raya’s development role and activities within its framework of social responsibility, and affirming Ra...

20 Apr

CASE STUDIES

Using Call Driver Analytics to Improve Customer Care

August 4, 2021
By RAYA CX
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Team Business Area Name: Customer Care The Client: A Popular International Retail Chain For this case study, RAYA CX has received Reco...