For the 14th year in a row, RAYA Customer Experience (RAYA CX) gets certified by COPC on its most recent version 6.2, the most prestigious CX recognition certificate in the industry.
Compared to the requirements found in the COPC Customer Experience (CX) Standard, the certification process is an independent and objective assessment of RAYA CX operation’s current performance, asserting our commitment and CX operational excellence.
The COPC certification process is not an easy feat. In order to get certified, companies usually go through three stages: Baseline Assessment, Support and Training, and Certification Audit. The first stage’s goal is to uncover gaps in performance and identify improvement opportunities that will provide the greatest return on investment. The second’s is to generate detailed reports and supporting analysis of operational issues to establish a structured agenda and schedule to be followed. As for the third, the COPC Inc. auditors work on-site to assess the company’s operations compared to the requirements of the COPC CX Standard and determine that the operational performance not only is “compliant” but also is consistent and effective.
Companies that get the COPC certification increase sales, improve customer satisfaction, and reduce their operational costs, and RAYA CX is no different.