NEWS

RAYA CX IS A CONTACT CENTER WORLD AWARDS 2021 FINALIST

Earlier this year, RAYA has announced participating in the world’s largest contact center association ‘Contact Center World’ 2021 16th Annual Global awards. As a BPO industry leader marching towards Customer Experience (CX) excellence, the company enrolled in awards that are highly competitive and cover the EMEA region. The Contact Center World Awards are specifically recognizing worldwide leaders in contact center, employee engagement, CX, and business strategies.

The industry’s most coveted company awards that RAYA became a finalist in are Best Home/Remote Agent Program, Best in Customer Service, and Best Contact Center under the leadership of Maggi Dewedar, Director of Supporting Functions, and Best CX Organizational Awards under the leadership of Mina Habib, the Head of Marketing.

As for individual awards, RAYA’s Ahmed Albarea, Nessma Hassanien, and Yasser Taher became finalists in Best Contact Center Operational Manager. Wael Youssef and Kariem Youssef are finalists in Best Contact Center Support Professional – Workforce Planning, Yasmine Sabour in Quality Auditor, and Ossama Said in Best Project Manager.

The 16th annual Global Top-Ranking Performers Awards considering RAYA to be great enough to reach the Finals means we will now move on to compete against the best in the region at our upcoming NEXT GENERATION Contact Center & CX best Practice Conference where all finalists share a prerecorded presentation and have judges around the world watching and scoring every entry.

Contact Center World gets over 1600 entrants annually from 50+ nations, competing in 40+ award categories! In other words, it’s like The Olympics for the Contact Center World!

This is a fantastic achievement and at the conference, you will see and hear competitions from all over the region allowing RAYA to network with other companies, and through this transparent process, everyone improves and knows what the best of the best are doing!

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