Raya Customer Experience secured a position in Everest Group’s 2021 Customer Experience Management (CXM) PEAK Matrix® Assessment. Gaining a place in the Aspirants category of this EMEA assessment further solidifies our efforts in our transformational CX journey. This journey of becoming a global next-generation CX provider is proving attainable through our proactive growth strategy.
By entering for the first time in the CXM PEAK Matrix®, we have validated the start of our transformation to a next-gen CX provider. The PEAK Matrix® assessment measures service and technology providers’ overall capabilities and the impact they create in the market.
Ahmed Refky, CEO, Raya CX said, “We are certainly happy with Everest Group’s recognition in the EMEA CXM PEAK Matrix®, as it’s a good translation to our stepped-up ambitions for growth. We’re on the right path towards our growth objectives, which should eventually position us where we need to be in the next couple of years.”
Everest Group’s recognition comes on the heel of Raya CX’s acquisition of Gulf CX. The deal highlights RCX’s recent increased efforts to expand its footprint geographically, specifically the EMEA region.
About Raya CX
RAYA CX provides next-generation customer support on behalf of clients across many verticals. RAYA CX has been the customer experience partner and global services provider for fortune 1000 brands in North America, Europe, the Middle East, and Africa since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation.
Mina Habib, Head of Marketing Communications, Raya CX