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We know your sales in the retail and e-commerce industry skyrocket on Black Friday and the Christmas sale seasons, but what if you could catch those customers and keep them loyal?
According to Similarweb, search volume for the keyword “Black Friday” has increased by a whopping 419% since September 1, 2022, as people begin searching for Black Friday sales. Additionally, Adobe expects U.S. online holiday sales to hit $209.7 billion from Nov. 1 to Dec. 31, representing 2.5% growth year-over-year (YoY). However, with inflation and recession forecasts, you have to focus on turning those customers into loyal advocates.
Our easy 9-step guide will help you turn Black Friday customers into your everyday customers with great CX. Because great CX is how you hook your customers into staying especially in a saturated market. Competition is fierce but when you have a one-of-a-kind customer experience you will stand out.
Many companies will just create a loyalty program and stop there. However, according to The Loyalty Report 2017, the average consumer is involved in 14 loyalty programs but has the capacity to engage with only 7 of them. So having a loyalty program isn’t enough.
You need to not only employ a loyalty program but also follow the “Three Rs”: Rewards, Relevance, and Recognition to be customer-center and keep customers loyal.
And it doesn’t end there. Your brand needs to factor in many aspects to create the right loyalty and customer experience strategy for your brand. These factors are laid out in our simple guide to help you kick-start your Black Friday plan.
This guide will have you turn your Black Friday customers that are just looking for a deal into loyal advocates and lifetime customers!
So, check out our guide to catch your customers on Black Friday and have them stay forever!
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