+1 
SOURCES
https://www.juniperresearch.com/resources/analystxpress/july-2017/chatbot-conversations-to-deliver-8bn-cost-saving
https://insights.daffodilsw.com/blog/6-types-of-chatbots-know-which-one-works-best-for-your-business
https://outgrow.co/blog/vital-chatbot-statistics
https://websitebuilder.org/blog/chatbot-statistics/
https://verloop.io/blog/fraud-detection-using-ai-chatbots/
https://light-it.net/blog/chatbots-in-banking-industry-benefits-forecasts-and-more/
https://www.thewealthmosaic.com/vendors/unblu/blogs/chatbot-statistics-and-trends-in-digital-banking/
https://www.forbes.com/sites/ronshevlin/2021/03/15/every-bank-needs-a-chatbot-or-two-for-its-digital-transformation/?sh=36e3cb14275d