KSA
In 2022, RAYA CX expanded its footprint further in KSA due to its demand by opening a new site in Riyadh along with its established site in Al Khobar, KSA through its acquisition of Gulf CX in 2021.
LANGUAGES
English, Arabic, Hindi, and Urdu
EGYPT
RAYA CX established itself in 2001 as a global BPO, call center outsourcing destination, with world-class competitive industry standards. With 8 sites across strategic locations in Cairo, and 1 right on the shore in Hurghada, it is bound to play on Egypt’s competitive edge in the outsourcing industry.
LANGUAGES
English, Arabic, Spanish and Italian
UAE
RAYA CX selected Dubai, UAE for its multiculturalism in 2015 to be its first delivery location in the GCC to provide onshore and near-shore BPO services to the promising Gulf region. In 2021, RCX expanded and added a new site in Dubai.
LANGUAGES
English, Arabic, Hindi, and Urdu
BAHRAIN
In 2021, RAYA CX increases its presence in the Gulf region through its acquisition of Gulf CX and gains a strategic site in Al Manama, Bahrain that exceptionally serves Bahrain, KSA, and the rest of the GCC.
LANGUAGES
German, French, Polish, Spanish,
English, and Italian
POLAND
RAYA CX established its first footprint in Europe in 2016 through its Poland site located in the heart of Warsaw’s city center.
LANGUAGES
German, French, Polish, Spanish,
English, and Italian
USA
RAYA CX founded a new company in the U.S. in 2021. Located on the East Coast in Delaware, US the company promises to bring in strategic onshore and nearshore opportunities in the Americas.
LANGUAGES
English, Arabic, Spanish and Italian
WE’RE NOT JUST A CONTACT CENTER
WE PROVIDE CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS
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What Experts Say About Us
“RAYA CX has expanded its presence to the GCC and invested in digital technologies as well as building its CX advisory services, which will leave them well-positioned to serve clients looking for an end-to-end CX solution.”
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”
