OUR CX SOLUTIONS

We tailor customer experience (CX) solutions to suit your needs​
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CONTACT CENTER
OPERATIONS​
Have your customers engage with our highly trained Saudi-based agents in English and Arabic. Additionally, our global hubs digitally connect your customers to our pool of agents with multiple European language capabilities.​
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CX DIGITAL
SERVICES

We offer your brand three key values, efficient yet personal experiences, brand loyalty, and growth as well as CX excellence by combining our core services with industry-leading digital tools, including:

CHATBOTS – AUTOMATION – OMNICHANNEL – DATA ANALYSIS

IAOP

For the second consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list.

2030
VISION READY
An ambitious vision for an ambitious nation!
At RAYA CX, we fully support Saudi Arabia’s 2030 vision especially, the Human Capability Development Program that aims to ensure that citizens have the required capabilities to compete globally by instilling values, developing basic and future skills, as well as enhancing knowledge.
CREATE CUSTOMER EXPERIENCES THAT BUILD LASTING LOYALTY AND TRUST WITH RAYA CX
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RAYA CX Signs a Strategic Partnership Agreement with Zain KSA to Manage its CX in KSA
RAYA Customer Experience, a subsidiary of Raya Holding for Financial Investments, announced that it has signed a strategic partnership contract with Zain Saudi Arabia, the leading company in the field of communications and digital services, under which RAYA CX provides outsourcing services to Zain Saudi Arabia and undertakes the mission of enhancing the experience of its customers in the Kingdom.
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OUR CX
CAPABILITIES
We combine advanced technology with human expertise, for the optimum CX.
Providing outsourced customer and technical support in 15+ languages. Award-winning service from 13 advanced locations, across 4 continents.
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140
CLIENTS
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20
YEARS EXPERIENCE
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15
LANGUAGES SUPPORTED
DIGITAL CX
CAPABILITIES

Encompass Multiple Touchpoints​ and Platforms All Into One CXM Solution.​

With our omnichannel CXM solution, you will be able to meet rising customer expectations and remain at the top of your industry. ​

Unlock your data’s value and use advanced AI to create employee workflows at optimum efficiency. Thus, facilitating a far more personal customer experience that builds loyalty and trust.​

  • CHATBOTS
  • AUTOMATION
  • OMNICHANNEL
  • DATA ANALYSIS

ABOUT
RAYA CX
Creating unfailing brand loyalty through exceptional customer experience​
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle East, and Africa in 15 different languages.
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RAYA CX

IS A RECOGNIZED INDUSTRY LEADER BY

IAOP-KSA
GCXA22-KSA
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Awards-EG
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GULF CX

A RAYA CX COMPANY

KSA ADDRESS
AL-KHOBAR

Shoaibi Building, Prince Thamer Street, Al-Khobar Al Shamalia, Khobar, KSA 34428

Email: [email protected]                            Phone: +966 13 825 8500