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GOVERNMENT
& PUBLIC SERVICES
& PUBLIC SERVICES
We help government organizations decrease their overall business structure and services costs while maintaining efficiency and provide the required services with CX best practices in mind.
By offering a comprehensive solution to government agencies comprised of people, established processes, and cutting-edge technology, we ensure great customer service and execution of resident requirements and needs. In this domain, we offer multiple services such as inquiries, updating the public with law changes, applications required for multiple processes and campaign support, pension services, educational contact centers for public university applications among many more services.
FEATURED RESOURCES
RAYA CX Capturing University of Bahrain Students’ Happiness, 88% Worth!
RAYA CX Featured as a Key Outsourcing Provider in the German Outsourcing Association Destination Guide Egypt
RAYA CX Signs a Strategic Partnership Agreement with Zain KSA to Manage its CX in KSA
RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.
What Experts Say About Us
“RAYA CX has expanded its presence to the GCC and invested in digital technologies as well as building its CX advisory services, which will leave them well-positioned to serve clients looking for an end-to-end CX solution.”
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”
