CX MANAGEMENT SOLUTIONS

Award-winning outsourced customer and technical support in 15+ languages from 14 locations

BPO SERVICES TAILORED TO YOUR BUSINESS

that provide agility, flexibility, and balance to growing businesses

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READY FOR THE TAKEOFF?

Best practices methodologies that can augment and optimize your business profitability

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IMPROVE YOUR CUSTOMER EXPERIENCE VIA OUR VARIOUS OUTSOURCING SERVICES

CUSTOMER
SERVICE

TECHNICAL
SUPPORT

COLLECTIONS

CROSS-SELLING &
UPSELLING

CUSTOMER
ACQUISITION

CUSTOMER
RETENTION

BACK
OFFICE

CX
ADVISORY

CREATING CUSTOMER EXPERIENCES THAT BUILD LOYALTY AND TRUST

To continue to meet rising customer expectations and remain at the top of your industry, you will need robust insights.

With RAYA CX, you can unlock your data’s value and use advanced AI to create employee workflows at optimum efficiency, which facilitate far more personal customer relationships. Our secret isn’t all that complicated – it’s the People.

Our CX agents are carefully selected, meticulously trained (and re-trained), and proudly rewarded for being stewards of your brand.

KNOWLEDGABLE & FLEXIBLE PARTNER

Our agents identify data trends throughout all the customer interactions and elevate them to you to help you make informed decisions about products, marketing strategies, and sales best practices. We co-strategize on hiring new agents of your brand and have the flexibility to scale up or down dependent on seasons, growth needs, or revenue cycles.

INTEGRATE WITH EASE!

Whether it’s yours, ours, or a 3rd party – we use the best customer service tools on the market, analyze performance and offer actionable strategies and optimizations. With over 20 years of experience in building and integrating our services into multiple platforms, our solutions combine responsiveness with efficiency.

Best part? We offer you a flexible and agile customer experience platform. Click here to learn more about our digital solutions

Raya CX for customer experience integrated with Five 9

Raya CX for customer experience integrated with Live Person

Raya CX for customer experience integrated with salesforce.

Raya CX for customer experience integrated with Microsoft Dynamics

Raya CX for customer experience integrated with Freshdesk.

Raya CX for customer experience integrated with HubSpot

Raya CX for customer experience integrated with Kayako

Raya CX for customer experience integrated with Zendesk

Raya CX for customer experience integrated with OTRS

CREATING CUSTOMER EXPERIENCES THAT BUILD LOYALTY AND TRUST

INTEGRATE NOW!

NUMBERS DON’T LIE!

Our professional Call Center Agents provide a true extension of your business through personalized customer interactions.

WORK-FROM-HOME SOLUTIONS

RAYA CX’ scale, global reach, and digital capabilities deliver peace of mind and steadfast business continuity. When COVID-19 hit, we have seamlessly moved operations across our 10 delivery sites to a WFH model in a remarkable short period of time. Now, as a means of optimizing the cost of CX delivery, RAYA CX Call Center Agents provide the WFH solution to companies and continue to deliver high-quality service levels with empathy, precision, and passion from their homes, supported by high CSAT scores.

FIRST-CLASS IMPRESSION

68% of consumers would pay more for products or services from a company with good customer service.

Source: Forbes

CALL TODAY AND DISCOVER WHY OTHER BUSINESSES HAVE CHOSEN RAYA CX

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