IMPROVE YOUR CUSTOMER EXPERIENCE VIA OUR VARIOUS OUTSOURCED SERVICES
CUSTOMER SERVICE

CUSTOMER
SERVICE

TECHNICAL SUPPORT

TECHNICAL
SUPPORT

COLLECTIONS

COLLECTIONS

CROSS-SELLING & UPSELLING

CROSS-SELLING &
UPSELLING

CUSTOMER ACQUISITION

CUSTOMER
ACQUISITION

CUSTOMER RETENTION

CUSTOMER
RETENTION

BACK-OFFICE

BACK
OFFICE

CX ADVISORY

CX
ADVISORY

CREATING CUSTOMER EXPERIENCES THAT BUILD LOYALTY AND TRUST
To continue to meet rising customer expectations and remain at the top of your industry, you will need robust insights.
With RAYA CX, you can unlock your data’s value and use advanced AI to create employee workflows at optimum efficiency, which facilitate far more personal customer relationships. Our secret isn’t all that complicated – it’s the People.
Our CX agents are carefully selected, meticulously trained (and re-trained), and proudly rewarded for being stewards of your brand.
100-120x120
10
25
KNOWLEDGABLE & FLEXIBLE PARTNER
Our agents identify data trends throughout all the customer interactions and elevate them to you to help you make informed decisions about products, marketing strategies, and sales best practices. We co-strategize on hiring new agents of your brand and have the flexibility to scale up or down dependent on seasons, growth needs, or revenue cycles.
INTEGRATE WITH EASE!
Whether it’s yours, ours, or a 3rd party – we use the best customer service tools on the market, analyze performance and offer actionable strategies and optimizations. With over 20 years of experience in building and integrating our services into multiple platforms, our solutions combine responsiveness with efficiency.
Best part? We offer you a flexible and agile customer experience platform. Click here to learn more about our digital solutions

CREATING CUSTOMER EXPERIENCES THAT BUILD LOYALTY AND TRUST

NUMBERS DON’T LIE!
Our professional Call Center Agents provide a true extension of your business through personalized customer interactions.
SLAs
CSAT
FCR
WORK-FROM-HOME SOLUTIONS
RAYA CX’ scale, global reach, and digital capabilities deliver peace of mind and steadfast business continuity. When COVID-19 hit, we have seamlessly moved operations across our 10 delivery sites to a WFH model in a remarkable short period of time. Now, as a means of optimizing the cost of CX delivery, RAYA CX Call Center Agents provide the WFH solution to companies and continue to deliver high-quality service levels with empathy, precision, and passion from their homes, supported by high CSAT scores.
FIRST-CLASS IMPRESSION
68% of consumers would pay more for products or services from a company with good customer service.
Source:  Forbes

CALL TODAY AND DISCOVER WHY OTHER BUSINESSES HAVE CHOSEN RAYA CX