CASE STUDIES | RAYA CX

20 Oct 2022

RAYA CX is putting a spotlight on its successful CX journey with the British Council in the MENA region through our case study. RCX h...

31 Jul 2022

We’re proud to have our very own chatbot Ray featured in the member spotlight by the International Association of Outsourcing Profess...

17 Nov 2021

The pandemic has had a monumental effect on people, businesses, and industries all over the world. The quick-service restaurant sector ...

30 Jun 2021

Low C-SAT scores, plus high Average Response Time and Turnaround Time (TAT) were hurting a renowned automaker's CX before approaching R...

20 May 2021

The client is one of the largest Egyptian online malls with more than 70k produc...

20 Apr 2021

Team Business Area Name: Customer Care The Client: A Popular International Retail Chain For this case study, RAYA CX has received R...

25 Mar 2021

One of Egypt’s largest banks in terms of assets, deposits, loans, and employees, was beaten by low C-SAT results due to high AHT. RAYA ...

10 Jan 2021

Unlike many other countries in different regions, Egypt adapted immensely, succeeding in a smooth WFH transition and migrating 50-85% o...