In today’s industrialized Banking & Financial Services, both customers and end-users must have a strong affinity to your products and financial solutions.
Yet many companies are challenged to deliver a quality customer experience because of the volume of information housed in the disparate systems required to support certain products.
Whether through a live agent or web self-service, Raya CX can deliver an outsource solution that will optimize the customer experience by providing effective and efficient interaction.
In light of all these aspects, financial institutions have realized the importance and benefits of having a centralized customer communication platform to service their large number of clients consistently and efficiently.
Raya CX offers several solutions from its Egypt, UAE, and Poland delivery sites to help banks and insurance companies grow their business through multiple tailored services.
A LOOK AT OUR SOLUTIONS
How RAYA CX Took the British Council from High Social Media Response Times to High Sales Growth in 11 Months
RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.
What Experts Say About Us
“RAYA CX has expanded its presence to the GCC and invested in digital technologies as well as building its CX advisory services, which will leave them well-positioned to serve clients looking for an end-to-end CX solution.”
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”