Banking Root Analysis to Uplift Low C-SAT in 4 Months

One of Egypt’s largest banks in terms of assets, deposits, loans, and employees, was beaten by low C-SAT results due to high AHT. RAYA Contact Center offers a wide range of banking services, like credit card processing services, payment services, collections & debt management, acquisition services, fraud monitoring, risk management & compliance, and commercial banking services. The client reached out to discover the root causes behind the low C-SAT, high AHT, and low sales conversion rates.

The results were outstanding! To learn more about how RAYA achieved this in just 4 months download the Case Study.