RAYA CX, Author at RAYA CX

27 Dec

Ahmed Refky Interview with Ahram Alaraby UAE on Gulf Expansion

December 27, 2021
By RAYA CX
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"Our acquisition of Gulf CX is a step towards leadership in the Gulf market…" As 2021 comes to a close, a year in which the busines...

29 Nov

PRESS RELEASES

Raya CX Featured in Oxford Business Group’s In-Depth Report on Egypt’s Digital Transformation

November 30, 2021
By RAYA CX

The Oxford Business Group (OBG) report highlights Egypt’s ongoing efforts to curb the pandemic’s effects on the economy and the key p...

23 Nov

BLOGS

Don’t Make Your Black Friday’s CX Notoriously Bad Like Rebecca Black’s “Friday”

January 17, 2022
By RAYA CX

Black Friday comes around every year and customers are bombarded with deals, offers and massive discounts. However, it does come at a...

17 Nov

CASE STUDIES

Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemic in only 10 Months

November 28, 2021
By RAYA CX

The pandemic has had a monumental effect on people, businesses, and industries all over the world. The quick-service restaurant sector ...

04 Nov

NEWS, PRESS RELEASES

RCX Unveils its 22 Strategy:
Ready for the Metaverse, Ready for Anything!

November 4, 2021
By RAYA CX
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RAYA CX held a press conference this week to celebrate 2021’s milestones and unveil its 2022 strategy. The main strategic goal was pu...

12 Oct

BLOGS

Meet the Different Chatbots Transforming the Fintech and Banking Industry

October 12, 2021
By RAYA CX
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Research has shown that the banking sector is most suited to an immediate rollout of chatbots compared to other industries due to more ...

03 Oct

PRESS RELEASES

RAYA CXers Dazzle at the 16th Annual 2021 Contact Center World Awards

October 3, 2021
By RAYA CX
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RCX is proud to announce that the RAYA CXers shined at the Contact Center World (CCW) 16th Annual EMEA awards on September 30th. Two ...

16 Sep

PRESS RELEASES

Raya CX Recognized by Everest Group as an Aspirant in CXM in EMEA

September 16, 2021
By RAYA CX
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Raya Customer Experience secured a position in Everest Group’s 2021 Customer Experience Management (CXM) PEAK Matrix® Assessment. Gai...

14 Sep

NEWS, PRESS RELEASES

Ahmed Refky Discusses CX Post Pandemic Future at the Voice Tech Summit

September 16, 2021
By RAYA CX
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Ahmed Refky, CEO at Raya CX had a talk with Ravi Saraogi, Co-founder and President (APAC), Uniphore at the Voice Tech Summit Middle E...

06 Sep

PRESS RELEASES

Raya CX Appoints Chief Revenue Officer

September 6, 2021
By RAYA CX
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With its most recent acquisition and expansion to North America, Raya CX appoints Sam Hanna as Chief Revenue Officer “Raya CX has...

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